Terms and conditions

Formation of Contract

The presentation of the goods on the internet shop is not a binding offer by the supplier.  The suggestions posted by ukon.ch in the “online shop” are to be considered solely as an invitation to make an offer and are therefore non-binding and without obligation. Orders placed by customers via the “online shop” are considered as binding offers to ukon.ch. The customer undertakes to provide correct details when placing their order.

The contract will only come into being when ukon.ch provides notification of acceptance. Acceptance can take the form of an invoicing transaction or the delivery of the products. Confirmation of receipt of the order by email does not constitute notification of acceptance.

Retention of Title

The goods delivered remain the property of the seller until they are paid.

Return Policy

As a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Goods. We will refund to you the full price you paid for the Goods (including any cost of delivering the Goods to you which is included in the price) provided that you cancel this Contract in writing to us within 7 days of the date that the Goods were received by you.

All returns should be sent to

D. Erbsland
Hohlstrasse 481
8048 Zürich

Returns must be accompanied by a copy of the original invoice or delivery note on which the quantity of each item returned and date(s) are indicated. We reserve the right to charge the customer for costs incurred due to improper packaging.

Orders and deliveries

If not already paid by credit card, wire transfer or PayPal, the enclosed bill has to be paid within 30 days after reception. With your order, you agree to our delivery and payment conditions.

Packaging and Shipping

The packaging and shipping costs on ukon.ch are included in the quoted prices.

Delivery times

We rely on the delivery times listed on the website of the Swiss Post. All data are tentative and subject to change.

Swiss Post Economy
Europe: 4-8 business days
America, Canada, Africa: 7-15 business days

Further letter delivery times: Swiss Post


We do not take over any liability for property and personal damage caused by intentional or negligent action by the customer or by a third party as a result of the consumption of any product sold on ukon.ch.


D. Erbsland
Hohlstrasse 481
8048 Zürich